Support
Need help with Upkeep? We're here to assist you with any questions about your step challenges, account, or app features.
Contact Us
Email Support
For any questions, bug reports, or feature requests, email us at support@upkeep.social.
We typically respond within 24 hours.
Social Media
You can also reach us on Instagram or X (Twitter).
Frequently Asked Questions
How do I sync my steps?
Upkeep automatically syncs your steps from Apple Health (iOS) or Health Connect (Android). Make sure you've granted health data permissions in your device settings. You can also trigger a manual sync from the dashboard.
Why is my step count different from my fitness tracker?
Upkeep reads step data from your phone's health platform, which aggregates data from all connected sources. Small differences between devices are normal due to how each source counts and deduplicates steps.
How do I invite friends to a challenge?
Open your active challenge, tap the invite button, and share the generated link with your friends. They can join by tapping the link and signing into Upkeep.
Can I delete my account?
Yes. Go to Settings in the app and tap "Delete Account." This permanently removes your account and all associated data. You can also email support@upkeep.social to request account deletion.
What data does Upkeep collect?
We only collect what's needed to run your challenges: steps, basic profile info, and device tokens for notifications. See our Privacy Policy for full details.